KNOWLEDGE BASE
All support articles
SmartQ.tv
Toast Tip ReadinessOperationsGetting started with SmartQGetting StartedUnderstanding groups and locationsAccount & AccessSwitching locationsHow-ToInviting a userHow-ToManaging rolesAccount & AccessNo Access, Read Only, and EditorAccount & AccessManaging integrationsIntegrationsManaging integrations at parent levelIntegrationsConnecting Google Business ProfileIntegrationsConnecting MetaIntegrationsBilling, subscriptions, and invoicesBillingWhy a SmartQ module is missingTroubleshootingUsing SmartQ analyticsAnalyticsManaging SmartQ account settingsAccount & AccessSending product feedback or a feature requestHow-ToManaging SmartQ audioFeaturesUsing SMS MarketingFeaturesUsing the SmartQ ShopBillingReviewing user access logsAccount & AccessHow location overrides workAccount & AccessContact SmartQ SupportTroubleshootingSmartQ public pages, policies, and service informationGetting StartedSign in, invitations, and onboardingGetting StartedSmartQ dashboard and scope referenceFeaturesManage your SmartQ account profileAccount & AccessUse the SmartQ Support CenterGetting StartedSmartQ settings, inheritance, and overridesAccount & AccessUsers, roles, permissions, and scopeAccount & AccessIntegration marketplace and connection referenceIntegrationsSmartQ subscriptions, billing, and invoicesBillingEngagement metrics and exportsAnalyticsSmartQ Marketing workspaceHow-ToUser Roles: page levels, scope, and save recoveryReferenceScheduling versus rotation: use the rules for the correct productReference
Players / Devices
Native campaign playback: timing, black images, cache and schedule differencesTroubleshootingAdding a PlayerSetupPairing a Browser PlayerSetupPairing Android or Google TVSetupPairing a Fire TV PlayerSetupTroubleshooting Player pairing codesTroubleshootingTroubleshoot an Offline PlayerTroubleshootingPlayer network requirementsSetupReading Player details and healthHow-ToReplacing a PlayerHow-ToOrganizing Players with labelsHow-ToUsing Player logs safelyTroubleshootingPlayer Center fields, status, and actionsSetupAdd and pair Browser, Android, Google TV, and Fire TV PlayersSetup
Campaigns
Creating a CampaignHow-ToCreating an AssetHow-ToA campaign is not playingTroubleshootingManaging the Campaign asset libraryHow-ToEditing and publishing a campaignHow-ToScheduling SmartQ contentHow-ToUsing campaign takeoversFeaturesCampaign fields, scheduling, publishing, and deliveryHow-ToCampaign asset library, uploads, versions, and usageHow-ToTV campaign scheduling: weekdays, overnight windows, and time zonesReferenceTV campaign Player assignments, scope, and save behaviorReferenceCampaign assets: upload limits, compatibility, deletion, and playback durationReference
Reviews
Reviews Customer API and webhooksFeaturesReviews access levelsHow-ToGetting started with ReviewsGetting StartedResponding to Google reviewsHow-ToWhy Google reviews are missingTroubleshootingReview NotificationsFeaturesCreating a Review Notification DestinationHow-ToReviews AI AutomationsFeaturesTeach SmartQ about your businessHow-ToWhat Auto-Draft doesFAQsReviews WidgetsFeaturesReviews inbox: filter, draft, publish, and moderateHow-ToConfigure and publish Reviews WidgetsHow-ToReview widget filters, design controls, live embeds, and eligibilityReference
Creative Studio
BevQ
Managing BevQ menusHow-ToBevQ POS synchronizationIntegrationsPublishing a BevQ web embedHow-ToCreating a printable BevQ menuHow-ToUsing the BevQ beverage databaseHow-ToConfiguring BevQ settingsHow-ToManaging BevQ notificationsHow-ToPublishing BevQ menus to TVHow-ToBevQ menu editor and field referenceHow-ToBevQ database, mappings, duplicates, and archiveHow-ToBevQ settings and location override referenceHow-ToPublish BevQ to TV, widgets, social, and webHow-ToBevQ POS menus: missing items, matching, resync, and preserved fieldsReferenceBevQ web widgets: location scope, saved URLs, caching, and deletionReferenceBevQ TV menus: items per screen, pagination, rotation, and savingReference
BevQ.social
Creating and signing in to a BevQ.social accountAccount & AccessFinding venues and beveragesHow-ToExploring sports on BevQ.socialFeaturesFollowing on BevQ.socialFeaturesClaiming a venue or brandHow-ToManaging BevQ.social notificationsAccount & AccessManaging BevQ.social from SmartQHow-ToBevQ.social account, profile, privacy, and notificationsGetting StartedBevQ.social feeds, discovery, search, and favoritesHow-ToBeverage, item, brand, and member pagesFeaturesFind venues and use venue profilesHow-ToSports discovery, events, teams, and where to watchHow-ToManage a claimed brand on BevQ.socialHow-ToManage a venue on BevQ.socialHow-ToSend BevQ.social feedback or report incorrect contentTroubleshootingBevQ.social information, safety, pricing, and policiesGetting Started
SportsQ
MatriQ
ShiftQ
AdNet
Getting started with AdNetGetting StartedCreating an AdNet campaignHow-ToAdNet location targetingFeaturesAdNet sports targetingFeaturesReading AdNet reportingAnalyticsGoogle Ads and Meta Ads availability in AdNetFAQsAdNet Phase 1 in SmartQ AdminAdvertisingAdNet advertiser portal account and navigationGetting StartedAdNet assets and creative reviewAdvertisingAdNet location, audience, sports, package, and forecast targetingAdvertisingAdNet advertiser billing and invoicesBilling
Customer API
Using the Customer APIDevelopersCreating a Customer API ApplicationHow-ToOAuth Client CredentialsDevelopersCustomer API scopesDevelopersBevQ webhooksDevelopersVerifying webhook signaturesDevelopersCustomer API rate limitsDevelopersRevoking a Customer API applicationDevelopersCustomer API applications, credentials, scopes, and webhooksDevelopers