Players / Devices · Troubleshooting
Troubleshooting Player pairing codes
Pairing codes are temporary and must match the Player and device you are connecting.
Verified 2026-09-04 · Source 7071a2e
What this does
Pairing codes are temporary and must match the Player and device you are connecting.
Steps
- Confirm the code exactly as displayed.
- Confirm the correct group, location, and Player are selected.
- Request a new code after an expiration or repeated failure.
- Restart the Player app and check network connectivity.
- If the issue continues, create a case from the Player so safe diagnostics are included.
What happens next
Your change is available within the scope you selected.