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Campaigns · Troubleshooting

A campaign is not playing

Check publish state, schedule, scope, Player assignment, and Player health in that order.

Verified 2026-09-04 · Source 7071a2e

What this does

Check publish state, schedule, scope, Player assignment, and Player health in that order.

Steps

  1. Confirm the campaign is saved and active.
  2. Check its start/end times and local schedule.
  3. Confirm the correct location and Player assignments.
  4. Open Player Health and verify the Player is online.
  5. Allow the Player to refresh, then create a support case if the issue remains.

What happens next

Your change is available within the scope you selected.

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