Players / Devices · Troubleshooting
Troubleshoot an Offline Player
Use Player Health and local device checks to determine why a Player is offline.
Verified 2026-09-04 · Source 7071a2e
What this does
Use Player Health and local device checks to determine why a Player is offline.
Steps
- Open Players, then Player Health.
- Confirm the last-seen time and selected location.
- Check power, display input, and local network connectivity.
- Restart the Player app or device once.
- If it remains offline, choose Get Help from the Player and submit the safe diagnostic snapshot.
What happens next
Your change is available within the scope you selected.
Warnings
- Do not include Wi-Fi passwords or API credentials in a case.